We want you to be really happy with your jewellery purchase from our site. If you are not happy, we have a refund and returns policy. As your purchase has been made through the distance selling regulations you are entitled by law to cancel your order within 14 working days. We must receive the item back within 14 days for you to qualify for a refund.

We have a personal refund and returns policy that lasts up to 30 days from your original purchase. If 30 days have passed since your original purchase, sadly, we can’t offer you a full refund or exchange, so please get in touch with us as soon as possible.

Items must be returned: –
  • Securely Packaged in the original box
  • Tracked
  • Fully Insured for the price paid
  • In the same condition as dispatched
  • Without any alterations, tampering, unauthorised testing or damage.
To complete your return, we will also need a receipt or proof of purchase.

There are certain situations where we can only give you a partial refund:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at: info@acejewelleryonline.co.uk.


We only replace items if they are defective or damaged. If you need to exchange it for a similar item, send us an email at: info@acejewelleryonline.co.uk, and send your item to: Palgrange Ltd, 1 Lands Lane, Leeds LS1 6AW.


It is safe to use your credit card with us. We use a secure server for inputting your details and have made every precaution to make your transaction secure. Please note that your bank may also ask you to go through addition security checks as part of the buying process. Alternatively, you can call us on England: 0113 245 4040 and submit your order by telephone and we can take your payment over the phone using our secure payment system.

Shipping returns

To return your product, you should post your product to: Palgrange Ltd, 1 Lands Lane, Leeds LS1 6AW. You can also return your product to us in person at the same address.

You will be responsible for paying for your own postage costs for returning your item, as postage costs are non-refundable. If you receive a refund, the cost of return postage will be deducted from your refund, if applicable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

We recommend that when returning items, you use a trackable postage service, such as the Royal Mail Special Delivery service, and keep your tracking receipt. That way, we are guaranteed to receive your returned item.

Need help?

Contact us at: info@acejewelleryonline.co.uk if you have any questions related to refunds and returns, and we’ll be happy to help.